Sales & Support Specialist

We are looking for a proactive and motivated Sales and Support Specialist to join our India division. The ideal candidate should be sales-oriented, possess strong communication skills, and be eager to deliver high-quality support to clients and partners. This position is crucial in helping us maintain excellent client relationships while driving sales performance.

Responsibilities:

Sales (70%):

• Engage with active and potential clients to promote and sell company services.
• Maintain communication with clients via phone, email, and chat to ensure satisfaction and upsell opportunities.
• Collaborate with the Sales and Support team to meet individual and team sales targets.

Support (30%):

• Provide timely and professional assistance to clients and partners regarding company products and services.
• Address financial and technical inquiries via chat, email, and phone, ensuring a seamless customer experience.
• Prepare comprehensive instructions for clients and partners regarding the use of services.
• Client Relationship Management:
• Utilize the CRM system to update client statuses and manage ongoing client relationships.
• Ensure accurate and timely documentation of all interactions with clients in the CRM system (Salesforce).

Requirements:

• Fluent Hindi speaker, English proficiency B2 or higher.
• At least 2 years of experience in sales, ideally within the FinTech, brokerage, or banking sectors.
• Strong communication skills and a customer-oriented mindset.
• Active and positive approach to work, with the desire for long-term cooperation.

Working Conditions:

• Work from our new branch in Hyderabad
• Opportunity to work within an international company as part of a cross-functional team.
• Competitive compensation package (fixed salary + bonuses)

Job Type: Full-time

Pay: Up to ₹34,000.00 per month

Benefits:

• Paid time off

Compensation Package:

• Performance bonus

Schedule:

• Monday to Friday

Application Question(s):

• How many years of sales executive experience do you have ? what do you sell?
• Do you make cold calls? if yes how many cold calls you make in one day?
• how many years of customer service exposure do you have?

Experience:

• sales within the FinTech, brokerage, or banking sectors: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person