Sales Support Specialist

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your knowledge by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.

This role is contributing to the Process Automation business in Energy industries division based in Bangalore, India.

You will be mainly accountable for:

• Bid Process compliance.
• Deliver high quality bid documentation meeting bid timelines.
• Deliver optimal technical solution to meet customer needs and address complex inquiries.
• Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.Shares best practices and lessons learned.
• Develops and maintains new sales opportunities and resolves specific customer problems.
• Ensures the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.
• Ensures achievement of targets on orders and Net Promoter Score (NPS).
• Prepares/supports the preparation of technical/commercial offers based on customer specification requirements, business unit, and Sales organization directives.
• Supports the Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
• Provides information for the risk review process in accordance with ABB policy and participates in the risk review assessment as required.
• Analyzes customer needs and competitor offers by leveraging general market information and insights provided by the Sales organization.
• Analyzes lost proposals, identifies the potential cause, and recommends future actions in cooperation with the Sales/ business unit to achieve improved results.

Qualifications for the role

• Minimum of 2+ years in bidding/tendering for turnkey automation projects (DCS, PLC, Safety PLC, Power Management Systems) demonstrating advanced skills in cybersecurity for energy industries, preferably Oil & Gas, Chemical, and Refining sectors.
• Prior design engineering experience in control systems, safety systems, power management systems, and field instrumentation for both offshore and onshore industries.
• Thorough knowledge of industry standards, market requirements, pricing approaches, and potential business ventures.
• Deep knowledge of industry standards, market demands, pricing strategies, and business opportunities. Demonstrated ability to manage complex automation bids/projects effectively, both locally and internationally.
• Bachelor's degree (BE/B.Tech) in Electronics, Control, or Instrumentation.
• Effective communication and interpersonal skills, a methodical and quality-driven mindset, a cooperative attitude, and a commitment to value creation and innovation.