Sales Support Coordinator

Job Description

Company Description Ami Polymer Pvt. Ltd. is a leading manufacturer of silicone and Viton rubber products in India, founded in 1998 by a group of rubber technologists. The company is committed to providing high-quality products and services, with a focus on innovation and customer satisfaction. Ami Polymer's products are used in various industries, including food and beverage, pharmaceutical, medical, engineering, and defense. A Technical Sales Coordinator plays a crucial role in supporting the sales team by handling technical inquiries, coordinating sales processes, and ensuring smooth communication between customers, sales, and technical teams. Their job responsibilities typically include: Role Description" 1. Sales Support & Coordination Assist the sales team with quotes, proposals, and order processing. Coordinate with clients to understand their technical requirements. Maintain records of customer interactions, sales, and inquiries. 2. Technical Assistance Provide technical product information to customers. Liaise with engineering or product teams to address customer questions. Assist in product demonstrations and presentations. 3. Order & Logistics Management Process sales orders and track delivery schedules. Work with logistics teams to ensure timely delivery of products. Handle order modifications, returns, and after-sales support. Payment and Quotation follow up on regular basis 4. Customer Relationship Management Build and maintain strong relationships with clients. Respond to customer inquiries and provide prompt solutions. Gather customer feedback and relay it to relevant teams. 5. Documentation & Reporting Prepare sales reports, forecasts, and performance analysis. Maintain up-to-date product documentation and pricing information. Support the development of technical sales materials. 6. Cross-functional Collaboration Work closely with marketing, product development, and supply chain teams. Assist in training internal teams on product specifications and benefits. Qualifications Customer Service and Communication skills Technical Support abilities Sales and Sales Operations experience Strong problem-solving and decision-making skills Ability to work collaboratively in a team environment Experience in the manufacturing industry is a plus Bachelor's degree in Business, Engineering, or a related field Show more Show less