Sales Support Associate

Job Description

Grade K Responsible for supporting sales staff by providing administrative, clerical, and customer support including following up with customers, ensuring customer orders are compliant with the brand offer, completing orders and processing sales leads while improving administrative processes in support of excellent customer service. Entity: Customers & Products Job Family Group: Sales Group Job Description: As bp transitions to an integrated energy company, we must adapt to a changing world and maintain driven performance. bp s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India . This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC. About the Role We play to win, and our customers success is our business. The Sales Support Associate provides support to assigned area and works within the TA Fleet team to ensure an outstanding customer experience for our many fleet customers and channel partners. It is an interactive and fast-paced position with broad connectivity to various parts of the business. The position is vital in assisting in maintaining a high level or service for current customers, business development execution and support of new account generation. This role works across multiple customer channels, with cross-functional bp teams and external customers in direct support of driving the Sales strategy: goal of winning versus our competitors through process sustainability, customer operational excellence, and performing brand and customer growth strategies across all channels of trade. What you will deliver Execution and coordination of Sales Manager deal negotiations, account planning, account reviews, and gathering of customer and industry insights. Project handle the coordination of the customer set up requests in ABS and Salesforce with various cross functional teams; resolve process, time management, data requirements, inputs, and outputs for a successful execution. Run daily sales operational issues that arise in support of sales managers, franchise partners and customers. This includes problem solving to identify the root cause such as implementing customer communications of key Sales or Supply related messages, encouraging customer operational needs such as critical issue of customer loading and/or working with Supply to resolve supply issues. Assist in the management of customer contractual commitments, including tracking, monitoring and reporting. Support tasks assigned. Tasks include, but not limited to: triage of groups emails, responding to voicemail and emails to the group, fuel rebate processing, third party processing and conference/trade show tasks as assigned. Be the single point of contact and build on customer relationship management, with attention to marketing programs, offer delivery, volume demand forecasting, and account-profile management. Ensure bps safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy. Experience and Qualifications 2-5 years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations. Advanced Microsoft Office skills , specifically Excel and PowerPoint. Proven record of project management and/or coordination experience. Experience with SAP and Salesforce is a plus. Knowledge of Power BI and Big Data Analytics a plus. Proficient in understanding US commercial and contractual terms a plus Mastery in written and verbal communication - English Customer and account relationship management Proven critical thinking skills Foundational knowledge of accounting principles Risk mitigation Base knowledge in US Fuels and convenience (i.e. consumer experience) Knowledge of US geography Shift time : 5:30 pm to 2:30 pm IST You will work with Fleet Sales team - M&C Americas Customers bp Legal Marketing Supply Demand Management Customer Excellence Team Technology Team Franchise Team bp Pulse bp Corp Tax Team Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Using insights dashboards Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.