Sales Specialist

About Induscraft

Induscraft is a leading premium furniture brand known for handcrafted Sheesham wood furniture

and sustainable design. With over 25 years of craftsmanship, Induscraft creates timeless home

and office furniture pieces that reflect quality, authenticity, and comfort. We are expanding our

retail presence and are looking for a highly organized and customer-focused Store Manager cum Sales expert.

to ensure the seamless operation of our Pune Store.

Role Overview:

As the Showroom Manager Retail Operations & Customer Experience, you will be responsible

for ensuring smooth daily operations of the showroom, maintaining visual and service standards,

and delivering a premium customer experience aligned with Induscraft's values. You will

coordinate between sales, inventory, logistics, and customer support teams to ensure efficiency

and satisfaction at every customer touchpoint.

Key Responsibilities

Showroom Sales and Operations Management

1. Supervise day-to-day functioning of the showroom including opening, closing, and

cleanliness standards.

2. Ensure all furniture and dcor displays are well-arranged, labelled, and maintained in

excellent condition.

3. Coordinate with the logistics and warehouse teams for timely stock replenishment and

delivery tracking.

4. Monitor maintenance, housekeeping, lighting, and safety standards.

Customer Experience & Service Quality

5. Ensure every customer receives personalized and professional service.

6. Address client queries, feedback, and after-sales issues promptly and effectively.

7. Monitor customer walk-ins, maintain visitor logs, and track conversion rates.

8. Work closely with the sales team to ensure consistent brand experience and service

excellence.

Team Coordination & Training

9. Support and guide showroom staff in following standard operating procedures (SOPs).

10. Conduct regular product knowledge and service training sessions.

11. Ensure team members uphold visual merchandising and client engagement standards.

Inventory & Reporting

12. Maintain accurate documentation of orders, deliveries, and damaged goods.

13. Prepare daily, weekly, and monthly operational reports on showroom performance metrics.

Process Improvement

14. Identify bottlenecks in daily operations and suggest process improvements.

15. Collaborate with management to enhance showroom efficiency and customer satisfaction.

Key Skills & Competencies

Strong organizational and leadership skills.

Excellent verbal and written communication.

Customer service orientation with attention to detail.

Proficiency in MS Office and familiarity with retail POS systems.

Knowledge of furniture and dcor trends preferred.

Ability to multitask and work under pressure in a fast-paced retail environment.

Qualifications & Experience

Bachelor's degree in Retail Management, Business Administration, or a related field.

1-3 years of experience in