Sales Specialist

Job Description

To Apply: Ready to take the next step in your career? Share your resume with us at shine.albert@hcltech.com and join our dynamic team at HCLTech! Minimum of 1-2 years in a sales role, preferably in a customer-facing environment. Sales RockstarLocation: NoidaShift: US Shift About HCLTech: HCLTech is a global leader in technology services and consulting, offering a wide range of solutions across various industries. We operate worldwide, serving customers with cutting-edge technology and exceptional service. Our core values are integrity, innovation, customer-centricity, responsibility, enrichment, and excellence. Why Join Us? Energy: You thrive on going above and beyond, creating success, and delivering exceptional results.Opportunity: You focus on solutions, embrace diversity, and are committed to collective success.Growth: You excel in a dynamic environment, managing multiple tasks, and helping others succeed. Your Opportunity: Are you passionate about delivering exceptional customer experiences and driving success? Join HCLTech as a Customer Retention Rockstar and play a pivotal role in retaining and renewing our valued customers. You'll promote our innovative solutions and set new industry benchmarks for customer satisfaction. Benefits of Working US Shifts: Higher Compensation: Additional allowances and incentives for night shifts.Global Exposure: Opportunities to collaborate directly with international clients.Enhanced Skill Development: Exposure to diverse working environments and practices.Flexible Daytime Opportunities: Free mornings for pursuing personal interests or further education.Less Traffic: Avoid peak hours, making commutes quicker and less stressful.More Autonomy: Work with fewer interruptions and greater independence.Days Off During the Week: Enjoy weekdays off to manage personal errands and appointments.Key Responsibilities:Provide exceptional service to existing customers through inbound and outbound calls.Match customers' needs with the most suitable price plans and promotions.Promote our products and company on every call.Utilize retention, upsell, and cross-sell techniques for customers requesting cancellation.Efficiently navigate order entry systems.Handle calls professionally, meeting company, regulatory, and compliance standards.Accurately document interaction details.Meet Key Performance Indicators (Quality, Efficiency, Attendance, Conversion, and Close Rate).Stay informed about corporate initiatives, market changes, and process updates.Qualifications:High School Diploma or Equivalent; College or University Education is a plus.Sales experience preferred, but we are willing to train the right people.Strong computer skills and basic knowledge of MS Office.Punctual and dedicated.Excellent communication skills, both written and verbal.Ability to multitask (Talk & Type, Listen & Problem Solve).Passion to succeed and a positive attitude.Competitive spirit.Ability to work between 10am to 9pm (Monday-Friday) and 10am to 7pm on Saturday.Willingness to work US shifts.Ideal Characteristics:Good listenerSales-orientedCoachableTeam playerAmbitiousAdaptableForward-thinkingGoal-orientedCommitted to personal and professional growthWhat We Offer:Comprehensive benefit programGenerous vacation allowancePerformance-based incentive and bonus programsRetirement (401K) and stock ownership programFast-paced, dynamic, and energetic working environment with tremendous growth opportunities