Sales Representative

Job Description

At Ralakde Automation , we are a trusted leader in industrial electronics, offering high-quality solutions for buying, selling, and repairing surplus stock like PLCs, HMIs, CNC machines, servo drives, motors, and robotics. We are looking for a proactive and customer-focused Sales Representative to handle RFQ operations and build strong customer relationships. Key Responsibilities 1. RFQ Management Promptly handle new customer inquiries via email and phone. Acknowledge receipt of RFQs and provide updates throughout the process. 2. Part Sourcing Search for parts across internal systems, Radwell, eBay (UK, US, Germany, etc.), and Alibaba. Utilize Google Images and collaborate with the team for hard-to-find parts. Ensure efficient management of found parts to avoid duplication. 3. Pricing & Quoting Verify pricing using stock data and market comparisons. Apply appropriate markups considering availability, urgency, and logistics costs. Send accurate quotes and create new listings for unavailable parts. 4. Proactive Follow-Ups Call customers immediately after sending quotes to discuss and close deals. Maintain consistent follow-up via phone or email to secure orders. Build strong relationships by checking in with existing customers regularly to address inquiries and ensure satisfaction. 5. Order & Payment Coordination Confirm purchase orders and liaise with internal teams for part verification and processing. Follow up on pending payments via email and phone to ensure timely order fulfillment. 6. Customer Relationship Building Call past customers to explore new inquiries and maintain engagement. Actively work on keeping customers happy by understanding their needs and providing tailored solutions. Build long-term relationships to foster customer loyalty and trust. 7. Delivery Management Track shipments, expedite deliveries, and notify customers of progress. Apologize and resolve any issues in case of delays to ensure a positive experience. Requirements What We are Looking For Strong communication and interpersonal skills. Ability to proactively follow up and close deals. Experience in sales or RFQ handling (industrial automation experience is a plus). Familiarity with platforms like eBay, Radwell, and Alibaba. Customer relationship management skills to foster long-term business. Proficiency in CRM tools (Zoho CRM preferred). Benefits What We Offer Competitive Salary & Incentives Career Growth Opportunities Skill Development Programs Supportive Work Environment