Sales Operations Specialist

As a Sales Operations Specialist at FIS, you will play a vital role in the Sales Technology team within the global Sales Operations organization. Your primary focus will be on optimizing sales tools, managing user access and governance, and implementing automation and AI-based solutions to enhance sales productivity and operational efficiency. Key Responsibilities: - Collaborate with sales and operations teams to identify and develop AI use cases that improve sales workflows - Leverage AI tools to enhance reporting and streamline sales processes - Support the implementation and adoption of AI-driven features across sales platforms - Manage license allocation, user provisioning, and role governance across sales platforms and tools - Provide first-line support and training for sales tools and systems - Ensure data integrity and compliance with access policies and usage standards - Monitor tool usage and performance to identify gaps and recommend improvements - Assist in the rollout of new technologies - Document processes, create user guides, and support onboarding of new users - Work closely with various teams to align on system requirements and priorities - Act as a liaison between sales users and technical teams to ensure smooth communication and issue resolution Qualifications Required: - Bachelor's degree in Information Systems, Business, Engineering, or a related field - 3-6 years of experience in sales operations, sales technology, or business systems support - Familiarity with AI tools and automation platforms - Strong technical aptitude and problem-solving skills - Ability to manage multiple priorities and work cross-functionally - Preferred qualifications include experience with AI/ML tools or scripting for automation - Knowledge of sales processes and CRM data structures - Experience supporting global teams across time zones - Familiarity with tools such as Salesforce, MS Dynamics, Outreach, ZoomInfo, or Seismic At FIS, we are committed to fostering the growth of our employees" careers by providing opportunities to innovate in fintech, promoting an inclusive and diverse team atmosphere, offering professional and personal development resources, encouraging community contributions, and providing a competitive salary and benefits package. Please be aware that FIS follows a direct sourcing model for recruitment and does not accept resumes from recruitment agencies not on our preferred supplier list. To learn more about how FIS safeguards personal information online, please refer to our Online Privacy Notice.,