Sales Operations Manager

Job Title:

Location:

Reporting to:

Role Overview:

Manager, Revenue Operations

Key Responsibilities:

Team Management & Operational Leadership

• Lead and coach a team responsible for managing the

  contract erroneous resolution process

  , including identifying root causes, coordinating with cross-functional teams, and ensuring timely corrections
• Oversee

  Spot Help (query management)

  , ensuring timely and accurate responses to field-facing queries, SLA adherence, and continuous improvement in quality of support
• Drive accountability, performance reviews, and a culture of ownership and collaboration within the team

Deal Hub Rollout & Scaling

• Act as the India anchor for the Deal Hub, starting with Enterprise segment support
• Partner with the U.S.-based Deal Hub lead to define processes and ensure effective handoffs
• Support expansion of the Deal Hub function across Commercial and Hospitality Cloud segments

Process Improvement & Strategic Execution

• Optimize operational workflows for error correction, ticketing, and contract lifecycle management
• Support standardization, automation, and data hygiene across all owned processes
• Document best practices and implement performance metrics to drive scale and maturity

Stakeholder Management & Escalation Support

• Serve as a key liaison between Sales, Legal, Finance, and internal support teams to resolve exceptions and ensure process alignment
• Manage high-impact escalations related to contract data, overages, usage, and support responses
• Proactively identify and remove bottlenecks affecting service delivery

Succession Planning & Business Continuity

• Act as a strategic backup for other sales operations functions like territory management
• Help develop future leaders and ensure cross-training for operational continuity

Must-Have Skills:

1. Strong operational and analytical thinking with a proven track record of managing complex workflows
2. Excellent people management and coaching capabilities
3. Experience in stakeholder management across sales, finance, or legal operations

Good-to-Have Skills:

1. Prior experience in deal desk, quote-to-cash, or commercial operations
2. Proficiency with Salesforce, Excel/Google Sheets, and support tools like Jira or Zendesk

Strategic placement of this role:

With Revenue Operations evolving rapidly to support strategic, data-driven, and high-touch initiatives, this role is essential to bridge the leadership gap, improve execution quality, and ensure successful rollout of programs like the Deal Hub. The Manager, Rev Ops will stabilize core processes like contract correction and Spot Help, while playing a key role in building a scalable, future-ready Sales Operations team in India.