Sales Operations Associate

Job Summary:

We are looking for a highly organised, proactive, and communication-strong professional to manage our complete sales communication and order operations cycle. This role involves handling client enquiries, coordinating order processing, managing internal follow-ups, and ensuring smooth communication between clients, production, and logistics.

Key Responsibilities:

Client Communication & Relationship Handling

• Handle all incoming enquiries via email, WhatsApp, phone, and sellers.
• Respond promptly and professionally to clients, designers, and architects.
• Provide product information confidently after training.
• Manage follow-ups, reminders, and client updates through the CRM.

Order Processing & Coordination

• Receive client orders via email and process them accurately.
• Create and send Proforma invoices/Tax invoices to clients.
• Track payment status and ensure timely order confirmation.
• Coordinate with the production team to ensure timelines are met.
• Track order status daily and update clients as required.

Dispatch, Logistics & After-Sales

• Coordinate with logistics for dispatches and pickups.
• Share dispatch updates & tracking details with clients on time.
• Confirm delivery status and ensure smooth completion.
• Send warranty cards, installation guidelines, and any after-sales support required.

Internal Operations & Documentation

• Maintain all CRM entries, follow-up logs, and order records.
• Organise email communication and ensure no enquiry is missed.
• Prepare weekly reports on queries received, orders processed, and pending tasks.

Experience

• 4–5 years of experience in sales coordination, customer relationship, inside sales, or order management.
• Experience handling email-based and WhatsApp-based client communication.
• Experience coordinating with production, logistics, or operations teams (preferred).

Skills

• Strong verbal & written communication skills (fluent English).
• Extremely organised and detail-oriented.
• Comfortable handling multitasking and time-sensitive follow-ups.
• Confident phone communication with clients and professionals.
• CRM usage knowledge (Zoho/HubSpot/any).
• Understanding of invoices, dispatches, and basic order flow.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Work Location: In person