Sales Operations Analyst

Job Description

Skill required: Sales Support - Sales Enablement Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. Supporting the sales for License , training , pricing , budgeting and negotiation - Backend support Equip sales teams with the right content, training, and data to drive sales activity. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Customer Service Focus: Demonstrated ability to provide exceptional customer service and build strong customer relationships. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. CRM Expertise: Familiarity with CRM systems (e.g., Salesforce) to manage customer data and track sales activities. Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively to meet deadlines. Attention to Detail: Ensuring accuracy in data entry and document processing. Proficiency in Microsoft Office Suite: Strong skills in Excel, Word, and PowerPoint for data manipulation and report generation. " "- Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills" Roles and Responsibilities: "A ""Sales Revenue Support Specialist"" is responsible for providing administrative and analytical support to the sales team, primarily focused on maximizing revenue generation by managing customer accounts, processing orders, generating reports, and ensuring smooth customer interactions, requiring strong communication, organizational skills, and proficiency with CRM systems to achieve sales targets. Key responsibilities may include: Customer Account Management: Maintaining accurate customer information, managing customer inquiries, addressing concerns, and ensuring timely follow-up to nurture relationships and drive sales. Sales Data Analysis: Generating sales reports, tracking key metrics like conversion rates and customer lifetime value, identifying trends, and providing insights to inform sales strategies. CRM Management: Maintaining accurate data within the CRM system, including customer details, sales pipeline, and activity logs. Sales Support Activities: Scheduling customer meetings, preparing sales presentations (preferred), providing product information to customers, and assisting sales reps with proposals. Collaboration with Sales Team: Working closely with sales representatives to identify customer needs, resolve issues, and achieve sales goals. " Any Graduation Show more Show less