Job Description

Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently seeking identify experienced and highly motivated professionals who can fuel the growth of the business with excellent customer understanding, perception and service delivery. The Job As the Cluster Manager, the candidate will be responsible to oversee the onboarding and account management activities of the team on the ground regularly. Meet top accounts consistently to understand partner mindset, investment appetite, growth goals to grow the business. Resolve queries and objections posed by the partners and support the front line in meeting their targets. Review Team performance periodically, provide inputs and timely feedback for course correction. Key roles and responsibilities include: - Discuss the P & L of the top restaurant partners to enable them see performance opportunities/misses; analyse revenue expectations and investment capability. Structure the commercial understanding between the account for existing and new accounts and propose revisions/changes seasonally or when agreed upon. Articulate insights that can help partners in taking necessary corrective actions for growth by activating the right growth metrics/levers Meet the competitor's top accounts to gather insights on competitor actions and propose counter measure Track Daily Sales mate / Physical Meetings done by each sales POC. Track Weekly performance of Account Growth / Degrowth at portfolio /city level and RCA the reasons of it Interact with partner support (discount change, Restaurant Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.). Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV) Your Profile Graduate with 4-6 years of field sales experience. Good working knowledge and experience of e-commerce activities and all online marketing channels Confident, Pleasing, and a go-getter personality Effective communication skills Should be a team player, working alongside people from all walks of life. The candidate must be flexible, restaurant owners do not operate on 9-to-5 schedules Leadership and Influencing skills