Sales Manager

Job Title:

Location:

Department:

Reports To:

Role Overview:

Sales Manager

Key Responsibilities:

1. Sales & Business Development

• Drive sales targets and achieve revenue goals for assigned stores or regions.
• Build and maintain strong relationships with

  HNI, UHNI, and VIP clients

  .
• Identify new business opportunities, partnerships, and collaborations within the luxury space.
• Develop sales strategies to enhance brand visibility and customer retention.

2. Client Relationship Management

• Deliver exceptional, personalized service to every client to enhance brand experience.
• Manage clienteling activities, ensuring regular engagement and repeat business.
• Handle client feedback and ensure swift resolution to maintain high satisfaction levels.

3. Team Leadership & Training

• Lead, train, and motivate the sales team to deliver outstanding customer service.
• Conduct regular performance reviews and set clear sales objectives.
• Promote a culture of excellence, professionalism, and luxury service standards.

4. Store & Operations Management

• Oversee day-to-day sales operations, visual merchandising, and stock management.
• Coordinate with marketing, merchandising, and operations teams for campaigns and events.
• Ensure adherence to brand SOPs, display standards, and service protocols.

5. Reporting & Analysis

• Track sales performance, KPIs, and customer insights through regular reports.
• Analyze sales trends and recommend action plans to improve conversions and client engagement.
• Monitor competitor activities and luxury market trends.

Qualifications & Experience:

• Graduate / Postgraduate in Business, Marketing, or Retail Management.

• Experience

  in luxury or premium sales, with at least

  3–5 years in a managerial role

  .
• Proven track record in

  client relationship management

  and

  high-ticket sales

  .
• Strong understanding of

  luxury brand dynamics, consumer behavior, and aesthetics

  .
• Excellent communication, negotiation, and presentation skills.

Key Skills:

Luxury Sales | HNI Relationship Management | Retail Operations | Team Leadership | Upselling & Cross-selling | Visual Merchandising | Customer Experience | Market Analysis | Event Management

Preferred Industry Background:

• Luxury Fashion / Apparel
• Fine Jewellery / Watches
• Premium Lifestyle / Retail Brands
• Luxury Automobiles / Hospitality