Job Description

Key Responsibilities 1. Customer Interaction - Handle inbound sales inquiries via phone with professionalism and enthusiasm. - Understand customer needs and provide tailored product recommendations. - Guide customers on sizing, fabric choices, and customization options. - Proactively address customer concerns and resolve issues promptly. 2. Sales Conversion - Convert inquiries into confirmed orders by building trust and rapport with customers. - Assist customers in navigating the ordering process and ensure timely follow-ups for pending decisions. 3. Product Knowledge - Develop a thorough understanding of Bombay Shirt Company's products, processes, and offerings. - Stay updated on new collections, promotions, and campaigns. 4. Coordination & Collaboration - Collaborate with store teams and production units to ensure accurate order details. - Work closely with the customer service team to resolve escalations and support post-sales queries. 5. CRM & Reporting - Accurately record customer interactions, order details, and feedback in the CRM system (Freshdesk). - Share insights and suggestions for improving the customer journey. Key Skills & Requirements - Experience: 1-3 years in a customer-facing or sales role, preferably in retail, fashion, or e- commerce. - Communication: Excellent verbal communication skills in English. Proficiency in Hindi and other regional languages is a plus. - Customer Focus: Strong problem-solving skills with a customer-first mindset. - Sales Acumen: Ability to identify customer needs and suggest suitable solutions to drive sales. - Tech Savvy: Comfortable using CRM tools, phone systems, and basic computer applications. - Personality: Enthusiastic, patient, and driven by delivering exceptional service.