Sales Follow-up & Client Engagement Specialist

Job Description

Job Title: Client Engagement & Sales Follow-up Specialist 📍 Location: Gurugram (DLF City) – On-site preferred (Hybrid flexibility possible) 🕒 Work Type: Full-Time | Monday to Saturday | 10:00 AM – 6:00 PM (Occasional evening follow-ups or Sunday webinars may apply) 🎯 Job Objective To convert qualified but undecided leads from webinars, 1-on-1 consultations, and walk-in clients into confirmed program participants through consultative calling, nurturing follow-ups, and confident sales communication . 📌 Key Responsibilities 🗣️ 1. Sales Calling & Lead Conversion Call all webinar attendees, 1-on-1 consultation leads, and inquirers within 24 hours of engagement. Guide them through the decision-making process with clarity, confidence, and care. Present program benefits, address objections, and confidently explain pricing. 🔄 2. Follow-Up Management Maintain structured follow-up cycles (calls, messages, emails) for undecided leads. Nurture prospects over multiple touchpoints to build trust and urgency. You can use CRM tools or follow-up systems to ensure no lead is lost. 📊 3. Client Engagement and Pre-Sales Support Act as the first human connection between our brand and the potential client. Clarify offerings, explain program pathways, and highlight the client’s potential ROI. Invite leads to attend further webinars, intro calls, or sample sessions if needed. 🧾 4. Reporting and Data Tracking Record call summaries, client concerns, and decision status in CRM or an Excel sheet. Provide daily and weekly updates on leads contacted, conversions made, and feedback gathered. 🌟 5. Client Relationship Building Build genuine rapport and long-term trust with prospects. Handle doubts with patience and integrity; never resort to pressure selling. Represent the founder’s vision and philosophy in tone and communication style. 🎓 Qualifications & Skills 🧠 Required: 1–3 years of experience in telesales, consultative selling, or client onboarding (coaching, wellness, education, or premium services preferred). Excellent communication (spoken and written English & Hindi). Proven ability to close high-ticket or transformational services. 💡 Desirable: Background in personal development, coaching, education, or wellness. Familiarity with tools like Google Sheets and CRMs (Zoho, HubSpot, etc.). Prior experience in following up webinar leads or handling event-based leads. 🧭 Ideal Candidate Personality Calm, confident, and grounded presence Emotionally intelligent listener Believes in value-based selling, not manipulation Ethical, responsible, and hungry to grow Inspired by personal development, coaching, or conscious business 💼 Compensation & Incentives Base Salary: ₹25,000 – ₹40,000/month (depending on experience) Incentives: Attractive performance-based commissions per conversion Other Benefits: Mentorship from leadership, bonus training access, opportunity to grow into a senior sales or enrollment head 📤 To Apply: Please send your resume and a short audio or video (1–2 minutes) answering: “Why do you believe you're the right person to help undecided clients say yes to their growth?” 📧 Email: connect@ceoarea.com 📞 WhatsApp: 9220567568 Show more Show less