Job Description

Oversee the day-to-day operations of the branch, ensuring smooth workflow and adherence to regulatory requirements. Manages overall branch performance, including sales and operations. • Lead a team of sales representatives and support staff, ensuring they meet their targets and provide excellent service. • Manage Sales Team: Oversee a team of sales representatives, providing guidance, and monitoring performance to ensure targets are met. • Set and manage branch sales targets for travel insurance products and ensure they are met through effective team management. • Implement regional sales strategies at the branch level, ensuring that team efforts align with company objectives. • Actively engage with high-value clients and agents. • Monitor and report sales performance to senior management, analyzing trends and adjusting strategies to improve outcomes. • Develop and manage the branch's budget, ensuring efficient use of resources to support sales and operations. • Oversee the customer service function, ensuring that clients are satisfied with their travel insurance policies. • Handle any escalated issues or complaints, ensuring timely and effective resolution.