Sales Coordinator

Job Title: Sales Coordinator

Location: Stree Lifestyle

Department: Sales & Marketing

Reporting To: Sales Manager / Business Head

Employment Type: Full-time

Job Summary:

We are looking for a proactive and detail-oriented Sales Coordinator to support the sales team by managing schedules, processing orders, communicating with clients, and ensuring smooth coordination between departments. The ideal candidate will play a key role in improving sales team efficiency and customer satisfaction.

Roles & Responsibilities – Sales Coordinator

1. Customer Engagement & Appointment Scheduling

• Connect with new and existing customers to build and maintain strong relationships.
• Schedule, confirm, and follow up on customer appointments.
• Invite customers to visit the store for product purchasing.
• Send timely reminders to customers about store visits.

2. Sales Team Coordination

• Support the sales team with back-end coordination, reports, and data.
• Follow up on leads, quotations, and client queries in collaboration with sales executives.
• Track sales targets, collections, and performance reports.
• Coordinate with the sales team for scheduled customer visits.

3. Customer Communication

• Act as a primary point of contact for customers regarding inquiries, orders, and support.
• Ensure professional and timely communication via calls, emails, and messages.
• Gather and share customer feedback with the sales and marketing team.

4. Sales Reporting & MIS

• Prepare and maintain daily, weekly, and monthly sales reports for management.
• Update and manage customer databases, sales records, and follow-up schedules.
• Track sales performance, pending orders, and payment status.
• Maintain call logs, appointment records, and visit reports.

5. Inter-Departmental Coordination

• Liaise with production, dispatch, accounts, and logistics teams for smooth order execution.
• Ensure proper follow-up with internal departments to meet customer requirements.
• Support compliance with company policies and procedures in sales activities.

6. Documentation & Filing

• Maintain and organize sales documentation including invoices, dispatch challans, and purchase orders.
• Assist in managing contracts, pricing lists, and client agreements.
• Keep customer records updated in CRM or Excel for easy access.

7. Sales Support

• Provide assistance to the sales team in achieving monthly targets.
• Share regular updates and insights with management for decision-making.
• Ensure accurate and timely handling of customer-related tasks to support overall sales growth.

Qualifications & Skills:

• Graduate (preferred) with strong communication skills in Hindi
• Prior experience in sales coordination/telecalling/customer service is an advantage.Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in a sales coordination or back-office sales support role.
• Excellent communication (written & verbal) and interpersonal skills.
• Strong organizational and follow-up skills.
• Proficiency in MS Excel, Word, and email communication; ERP knowledge is a plus.
• Ability to multitask and work under pressure.

Key Result Areas (KRAs):

• Number of customer calls & appointments scheduled.
• Conversion rate of customer visits into sales.
• Customer satisfaction & feedback.
• Accurate maintenance of customer records and reports.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month