Job Description

Job Description Ensuring the deliverables are met through effective planning and execution. Facilitate Disbursement, PDD, and Collection activities. Endeavor to make Avanse a brand of the first choice within our customer segment. Roles Responsibilities **Specific Responsibilities** - Disbursement - Coordinate with customer and sales/Credit /Operations team in order to ensure smooth processing of disbursement. - Make welcome calls to customers for disbursement process - Complete Forex formalities and ensure we have all the documentation / receipts from the customer. - Ensure Legal Technical is completed within the stipulated timelines - Handle the documentation with accuracy and timeliness. - Manage TAT. Inform the customer of unforeseen delays or problems. - Ensure adherence to all policies Maintain MIS. - Focus on Customer Service. **Collection** - Accountable for reducing delinquency for assigned accounts - Make collection calls and/or correspondence - Must communicate follow up effectively with relevant department regarding customer accounts on a timely basis. - Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. - Reconciliation to be done for collection cases. **PDD** - Completion of Post disbursement documents. - Ensure TAT for completion of PDD s - Coordinating with customers and sales team to get the documentation completed. **Deliverables** - Achieve SUD conversion target. - Achieve Collection target set. - Maintain PDD within the target set. - Maintain TAT on Disbursement. Eligibility- Graduation /MBA (Marketing) - At least 4-5 years of relevant sales coordination from Education Loan, secured loan and unsecured loan.