Sales Assistant

About the Role

We are looking for a smart and well-spoken individual to manage guest inquiries and convert them into confirmed bookings. The role involves handling calls, emails, and social media messages from guests interested in staying at our resort. You’ll play a key part in ensuring every inquiry is handled politely, promptly, and professionally.

Key Responsibilities

• Respond to all guest inquiries received via phone, email, WhatsApp, and social media.
• Share room options, rates, and availability details clearly and confidently.
• Maintain daily inquiry and booking records in Google Sheets or Excel.
• Follow up with interested guests to close bookings.
• Coordinate with the resort operations team for guest check-ins and special requests.
• Represent the brand with a courteous tone and professional communication at all times.

Required Skills

• Languages: Gujarati and Hindi (fluent), able to understand and reply in basic English.
• Good phone etiquette and communication skills.
• Confidence in handling customer calls and follow-ups.
• Familiar with using WhatsApp Web, Instagram, Gmail, and Google Sheets.
• Positive attitude, patience, and polite personality.

Preferred Qualification

• Graduate or diploma holder (any stream).
• Prior experience in hospitality, front office, or customer service will be an advantage.

Work Schedule

• Full-time position (day shift)
• Weekly off: one day between Monday–Thursday

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Work Location: In person