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SP Software
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Sales and Operations Analyst

Sales and Operations Analyst

SP Software

1 - 4 years

1 - 4 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

order management customer support international bpo customer service order to cash troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Mandatory Skills

1. 1-3 years in international BPO

2. Order Management background

3. Support experience in Sales and/or Marketing domains

4. Familiarity with STS Order and Content Management Systems

5. Strong verbal and written communication

Multi-tasking, stakeholder engagement, and real-time problem-solving

Preferred candidate profile

Qualifications/Requirements:

1-3 years of experience in product catalog or digital content management.
100% Onsite work 5 days a week (No Remote)
Proficiency in Microsoft 365 and content management systems.
Hands-on experience managing large-scale product data & resolve issues quickly and effectively, ensuring minimal disruption to operations and maintaining a high standard of service.
Essential to have excellent verbal and written communication skills.
Proactive, self-driven and motivated with key focus on target achievement, whilst ensuring team success
Attention to detail is essential, with good administrative skills, multi-tasking capabilities and good at prioritizing workload
Stake holder management & engagement skills & real-time problem-solving skill
Basic knowledge of Dell system families and core computer components.

Preferences:-

E-Mail & Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
Working experience in Sales and/or Marketing domain
Should be open to work in night shifts in a 24x7 environment.
Must be able to multitask and manage effectively in a stressful working environment
Strong interpersonal skills to work across teams and geographies
Ability to build trust and credibility with sales teams and leadership

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