Sales and Customer Relationship Manager

Job Description

Job Title : Sales and Customer Relationship Manager Location : Salvador do Mundo, North Goa Date Posted: 24/04/2025 We are looking for a dynamic and detail-oriented Sales and Customer Relationship Manager to join our team. The ideal candidate will be responsible for coordinating sales activities, managing our CRM system, and overseeing our partnership with an e-commerce agency. This role requires excellent communication skills, computer proficiency, and a proactive attitude. Qualification : Bachelor’s degree in any field. Proven experience in sales coordination, CRM management, or e-commerce. Excellent verbal and written communication skills. Basic computer skills, including proficiency with MS Office (Word, Excel, PowerPoint). Familiarity with CRM systems (e.Zoho, Salesforce/ HubSpot) and e-commerce platforms (e.g., Amazon Seller, Shopify/WooCommerce) is a must . Strong organisational skills and attention to detail. Ability to work independently and as part of a team. Key Responsibilities: Sales Coordination: Support the sales team by managing schedules, filing important documents, and communicating relevant information. Coordinate sales activities, ensuring all sales leads and inquiries that come through calls, chat bots, mailers etc are handled promptly and efficiently. Create estimates and sales orders through Zoho. Monitor the sales progress, identify shortcomings, and create timely reports. CRM Management: Maintain and update the CRM system with current client and sales information. Ensure data integrity and accuracy in the CRM system. Generate reports and provide insights on sales performance, customer trends, and market conditions. E-commerce Agency Coordination: Act as the primary point of contact between the company and the e-commerce agency. Ensure that product listings are accurate, up-to-date, and optimized for search and sales performance. Oversee the implementation of e-commerce strategies and campaigns. Monitor the performance of e-commerce activities and report on sales metrics. Manage ecommerce inventory Respond to all ecommerce inquiries , comments/reviews. Field engineer reporting: Maintain clear attendence and incentive records for all the field engineers. Key Competencies: Customer-oriented with a problem-solving attitude. Strong analytical skills and ability to interpret sales data. Ability to handle multiple tasks and meet deadlines. Proactive, with a willingness to learn and adapt to new challenges.