Sales Administrator

Position: Sales Administrator

Salary: Dependant on location; preferable India, Eastern Europe

Location: Remote

Hours : Full Time 9am - 5.00pm UK time

Benefits: Bonus scheme, remote working

About Us

InfluencerLabs.com is a brand new SEO and Advertising Marketplace, based in the UK, where Sellers (Publishers) can showcase their websites and advertising products, for buyers to peruse and purchase; all in one place.

Under the Uncommon Heroes brand, InfluencerLabs.com has been developed inhouse in partnership with World News Network.

InfluencerLabs.com clients are global and the client base is mainly SEO Agencies, Independent Brands and Freelancers.

Job Description

Our Sales Administrator will play a crucial role in supporting the sales lead to ensure the smooth operation of sales activities. This position requires strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment. The Sales Administrator will collaborate closely with the sales lead and Operations to provide administrative support, maintain accurate records, and assist in achieving sales targets.

Sales Administrator Job Responsibilities:

• Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as Operations to ensure timely order fulfillment.
• Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
• Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
• Handle Enquiries and Correspondence: Respond to customer enquiries promptly and professionally via email or phone. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
• Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales quotes and proposals.
• Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

• Professional English, spoken and written, is essential.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Proficiency in MS Office Suite,email.
• Ability to work independently and collaboratively in a team.
• Strong problem-solving and decision-making abilities.
• Ability to prioritise tasks and work under pressure.
• Knowledge of CRM software and sales tools is a plus.

Required Qualifications:

• High school diploma or equivalent; a degree in business administration or a related field is preferred.
• A minimum of 2 years proven experience in a sales support or administrative role.
• Familiarity with sales processes and procedures.
• Knowledge of order processing systems and CRM software.
• Excellent English language written and verbal communication skills.
• Strong numerical and analytical skills.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Professional and friendly demeanor.

Job Types: Full-time, Permanent

Pay: ₹100.00 - ₹150.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Application Question(s):

• Excellent Organisation skills
• Professional level written and spoken English
• Attention to detail
• Sales Quotations
• Excellent IT user skills; Email, Microsoft suite, CRM's, Databases