Job Description

Responsibilities : Help gather business and technical requirements from the customer/application owners Provide input to functional and technical design where required Ensure that the technical solution meets the customer requirements and performs as per the design Create customer delivery documentation such as implementation and configuration documents, test plans and run books Work closely with the project manager and engagement manager to deliver tasks on time and with high quality Identify new and existing customer opportunities Help create strong customer relationships with technical stakeholders Share best practices with team members to contribute to enhancing the IAM centre of excellence Provide technical support and troubleshoot issues in production Support closure of IAM-related support tickets in alignment with agreed metrics. Manage vendor technical support, contract maintenance, product enhancements request, and corrective actions Quality assurance checks for enhancements and updates Install critical fixes upon analysis of IAM Solution patches versus installed versions After-hours and weekend work as necessary in support of a global organization. Desired Technical Skills and Experience 3+ years of hands-on experience in SailPoint IdentityIQ: Installation and configuring Developing lifecycle workflows Onboarding applications with automated provisioning Configuring reports and dashboards RBAC and Access Reviews Troubleshooting P1/P2 issues Experience with databases (such as Oracle, MSSQL, MySQL) Experience with Java or BeanShell and PowerShell required