We are looking for a dynamic Receptionist cum Store Manager to represent our luxury salon and manage retail operations effectively. This role requires exceptional customer service, administrative skills, and inventory management to ensure a smooth salon experience for clients.Key Responsibilities:Reception & Customer Service:- Greet clients warmly and provide a luxury experience throughout their visit.- Manage appointment bookings, cancellations, and rescheduling using phone, email, and online platforms.- Address client inquiries, offer service information, and provide recommendations.- Keep the reception area clean and organized.Store & Inventory Management:- Supervise the salons retail section, ensuring luxury hair care products are well-stocked and displayed attractively.- Monitor inventory levels, order from suppliers, and manage stock replenishment.- Conduct regular stock audits to reduce wastage.- Upsell and cross-sell products based on client needs and stylist suggestions.Administrative & Financial Tasks:- Process client payments and maintain accurate billing records.- Handle petty cash, daily sales reports, and transaction reconciliation.- Assist with salon promotions, loyalty programs, and marketing efforts.- Ensure compliance with salon policies and uphold high service standards.Requirements:- Previous experience in reception, customer service, or retail (luxury or salon preferred).- Strong organizational and multitasking abilities.- Excellent communication and interpersonal skills.- Proficiency in appointment scheduling software and basic accounting.- Passion for beauty, luxury, and customer satisfaction.- Ability to work flexible hours, including weekends and evenings.