RPA Engineer

Job Description

We are seeking a proactive and skilled RPA Support Enhancement Engineer to join our automation team. This role involves managing production support, implementing minor enhancements, and ensuring smooth bot operations post-deployment. The ideal candidate will have strong analytical skills, experience with RPA tools, and a collaborative mindset to work with stakeholders and SMEs. RESPONSIBILITIES : Understand business processes and review post-deployment (hyper-care) support requirements. Collaborate with stakeholders to define SLAs and provide regular status updates. Monitor, maintain, and troubleshoot RPA bots in production environments. Analyze logs and perform root cause analysis to identify performance improvements. Implement and deploy minor enhancements and approved change requests. Work with SMEs to align bots with process or application changes. Manage bot schedules, deployments, and access via the Orchestrator. Prepare reports on bot performance, utilization, and issue tracking. Provide effort estimation and analysis for new automation requests. QUALIFICATIONS: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience in RPA support and operations (preferably with tools like UiPath, Blue Prism, or Automation Anywhere). Strong understanding of production bot management , monitoring, and SLA-based support. Experience in handling logs, performance reports , and failure analysis . Ability to implement minor enhancements and manage change requests efficiently. Familiarity with RPA Orchestrator platforms for bot scheduling and deployment. Excellent communication, reporting, and stakeholder collaboration skills. Strong analytical and problem-solving abilities.