Customer Success Trainee Fresher Job
About the job: Key responsibilities: 1. Assist in carrying out tasks assigned by customers, ensuring a smooth and successful journey with our service. 2. Provide timely, accurate, and helpful solutions using available tools. 3. Go above and beyond by proactively suggesting innovative ways to not only get tasks done for the customer but to truly delight them. 4. Adhere to established standard operating procedures (SOPs) for responding to customer inquiries and ensuring task completion. 5. Manage vendor coordination by calling and chasing vendors as required for assigned tasks, ensuring excellent follow-up with both customer tasks and vendor progress. 6. Provide valuable customer insights to internal teams to help drive product development and service enhancements. Who can apply: Only those candidates can apply who: are from Mumbai only Salary: ₹ 2,50,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-07-27 23:59:59 Skills required: Client Relationship, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Effective Communication and Customer Support Other Requirements: Completed a bachelor's in business, marketing, communications, or a related field. Strong interest in customer success, customer relationship management, or account management. Excellent written and verbal communication skills. Proven ability to empathize with customers and understand their diverse needs. A true self-starter who takes immense accountability for their role and is willing to go the extra mile to ensure customer satisfaction without constant direction. Highly organized and detail-oriented, with the ability to efficiently manage multiple tasks. Familiarity in using large language models (LLMs) such as ChatGPT, Gemini, Claude, etc., effectively. This role demands exceptional patience and a calm demeanor, as you will navigate challenging and intense situations, consistently maintaining composure while simultaneously managing multiple tasks, coordinating efforts, and meeting deadlines. About Company: We are building a personal household assistant, that does daily mundane and routine tasks for you. We are building AI that can solve any household task, be it finding vendors for a task, doing meal planning, or filling in government forms. Join us if you are interested in making people's lives efficient using cutting-edge technology. Our founders are IIT Bombay, and Stanford graduates, and had leadership roles across major companies like Netflix and General Electric.
