Retention Officer - Placement Cell (KH)

The Retention Officer will be responsible for ensuring sustained employment of Persons with Disabilities (PwDs) placed through APD’s livelihood programs. The role involves making regular follow-up calls to placed candidates, documenting their employment status with evidence, and escalating discrepancies or challenges reported by beneficiaries or employers.

The Retention Officer will also support the placement cell in maintaining accurate data, ensuring at least 150–200 calls are made and documented monthly, and contributing to other placement-related activities as required.

Key Responsibilities:

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  Make regular follow-up calls to placed candidates to verify their continued employment for at least three months post-placement.
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  Document employment status, feedback, and evidence from candidates and employers.
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  Escalate discrepancies, dropouts, or concerns to the Coordinator – Placements / Placement Manager.
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  Maintain detailed records and ensure timely updates to the placement database.
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  Generate monthly reports on retention rates, issues identified, and resolutions.
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  Support placed candidates with guidance or referral to the placement team when challenges arise.
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  Coordinate with employers to validate employment continuity and address issues affecting retention.
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  Ensure 150–200 follow-up calls are made and documented accurately each month.
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  Assist the placement cell in other activities such as job drives, employer interactions, or data management as required.
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  Monitor placement outcomes and ensure that positions offered are appropriate, inclusive, and provide fair compensation.
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  Maintain strong post-placement follow-up with both candidates and employers to support retention and resolve challenges.
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  Document placement activities, maintain accurate databases, and prepare regular reports for review.

Requirements

Required Qualifications:

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  Bachelor’s Degree (BA/BSW/HR/related field).
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  1–3 years of experience in customer service, tele-calling, HR operations, or community development.
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  Fluency in local language(s) and working proficiency in English.
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  Basic computer skills, including MS Office, Excel, and database management.
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Preferred Qualifications:

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  Experience working with Persons with Disabilities or marginalized groups.
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  Exposure to HR, employee engagement, or retention-focused programs.
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  Prior experience in NGOs, CSR projects, or placement-related roles.
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Skills and Competencies:

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  Strong communication and active listening skills.
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  Patience, empathy, and ability to build trust over calls.
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  Attention to detail and accuracy in documentation.
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  Good organizational and time management skills.
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  Ability to escalate issues appropriately and follow up on resolutions.