Job Description

Role & responsibilities Minimum of 6 to 8 years of experience in a training or staff development role within a retail environment. Strong understanding of retail processes, customer service principles, and sales techniques. Design and develop comprehensive training programs and materials tailored to various retail roles, encompassing product knowledge, customer service skills, sales techniques, and operational procedures. Deliver engaging and interactive training sessions for retail staff using diverse training methods, including classroom training, on-the-job training, and e-learning. Collaborate with retail management to schedule training sessions and ensure minimal disruption to daily operations.