Retail Trainer

Job Description

Job Title: Training Associate/ SR. Associate Retail Location: Kolkata/Gorgon/ Ahmedabad/Pune/Kolkata/UP Job Summary: The Training Associate Retail is responsible for designing, delivering, and evaluating training programs for retail staff, ensuring they have the skills and knowledge required to provide excellent customer service, meet sales targets, and uphold company standards. Key Responsibilities: Training & Development: Conduct training sessions for new and existing retail employees on customer service, sales techniques, product knowledge, and company policies. Assist in designing training modules, presentations, and e-learning content tailored to retail operations. Organize and facilitate onboarding programs for new hires to ensure a smooth transition into the company. Performance Support: Assess the training needs of retail teams through surveys, performance reports, and direct feedback. Monitor employee performance and provide coaching or refresher training as required. Work closely with store managers to identify skill gaps and recommend suitable training interventions. Training Evaluation & Improvement: Track training effectiveness through assessments, feedback, and sales performance analysis. Update training content regularly to align with industry trends and company objectives. Prepare reports on training activities, participation, and impact on business performance. Collaboration & Communication: Coordinate with HR and operations teams to schedule training programs without disrupting store operations. Act as a point of contact for retail staff regarding learning opportunities and career development. Support internal and external audits related to training and compliance. Qualifications & Skills: Bachelor's degree 1-3 years of experience in training, coaching, or retail operations. Strong communication, presentation, and interpersonal skills. Ability to engage and motivate retail employees at all levels. Familiarity with retail sales techniques, POS systems, and customer service best practices. Proficiency in MS Office (PowerPoint, Excel, Word) and learning management systems (LMS) is a plus.