Retail Store Manager

Job Description

Sales and Customer Engagement Welcome and assist customers, providing detailed product information. Lead the sales team to meet or exceed sales targets. Maintain relationships with architects, builders, and contractors to generate leads. Organise in-store promotions and events to boost customer engagement Team Leadership Assign and monitor the daily duties and performance of sales executives, billing staff, loaders, helpers, and support staff, ensuring clarity on roles and targets for each member. Regularly track team productivity, customer handling quality, and adherence to showroom discipline. Maintain a simple scorecard or log to monitor individual contributions. Conduct weekly product knowledge sessions and mock customer interactions to improve conversion rates. Provide coaching on cross-selling (e.g., pairing tiles with grout or sanitaryware). Address team disputes, performance issues, or customer complaints involving staff with maturity and professionalism. Escalate critical issues to the Director only when required. Clearly communicate individual and team sales targets, and ensure transparent calculation of performance incentives. Recognize top performers in regular team huddles. Foster a sense of ownership and accountability among the staff. Promote a customer-first mindset, teamwork, and a problem-solving attitude through example. Supply Chain Mangement Ensure proper inward and outward recording of materials. Track low stock levels and prepare purchase requirements accordingly. Oversee monthly stock audits and resolve variances Oversee all dispatches from showroom and warehouse to ensure timely and damage-free delivery. Ensure proper documentation: challans, transport slips, customer receipts. Keep customers updated about dispatch status, delivery timelines, and assist in post-dispatch concerns. Handle logistics complaints, damages in transit, and reverse pickups (if applicable). Monitor local delivery costs and optimize routes for efficient dispatch. Marketing Maintain attractive product displays and updated branding material in the showroom. Promote ongoing offers and new products to walk-in customers and local influencers. Run local campaigns like WhatsApp promotions, banners near sites, and pamphlet distribution. Collect customer referrals and implement a simple reward program. Support small events like contractor meets, product demos, or architect visits. Coordinate with the marketing team for social media posts, photos, and reviews. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Ability to commute/relocate: Navsari, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Current Salary Salary Expectation Reason for leaving the current job Experience: Retail management: 3 years (Required) Language: English (Preferred) Location: Navsari, Gujarat (Preferred) Work Location: In person