Retail Store Manager

Job Description

Store Operations Management · Manage day-to-day store activities to ensure smooth operations, including opening/closing procedures, inventory control, merchandising, and store presentation · Maintain luxury brand standards in visual merchandising and store layout to create an inviting and exclusive shopping environment · Set and ensure best practices are disseminated to the team and diligently followed for all aspects of the business Sales & Customer Service · Drive sales performance by coaching and motivating the sales team to achieve targets · Deliver personalized, high-quality customer service that enhances the luxury shopping experience · Handle customer queries, complaints, and returns with professionalism and tact · Create new reasons for people to revisit the store · Build brand awareness through regular pop-ups and promotions Team Leadership & Development · Recruit, train, and develop store staff, fostering a high-performance team culture · Conduct regular performance reviews, set goals, and identify training needs · Schedule and manage staff shifts to optimize store coverage and efficiency Inventory & Stock Management · Manage end-to-end online sales and inventory · Find new brands that match Risadh ethos & customer requirement, negotiate terms with them and follow the best practices for on boarding · Monitor stock levels, oversee stock replenishment and timely returns as per GST and other compliances · Coordinate with brands and tailors to ensure timely and accurate deliveries · Conduct regular stock audits and report discrepancies. Put in place and manage shrinkage prevention measures Financial Management · Ensure store targets are set and achieved · Drive new footfalls with the help of Marketing · Train the team to upsell and cross sell to increase bill values · Prepare and manage store budgets, control expenses, and maximize profitability · Analyse sales reports, market trends, and customer feedback to make informed business decisions · Coordinate with Accounts for timely sharing of monthly MIS and P&Ls · Check and ensure vendor payments are done on time by the Accounts team Compliance & Security · Ensure adherence to all company policies, health and safety regulations, and legal requirements · Oversee store security measures to protect merchandise and staff · All consignment stocks to be returned on time as per GST policy and new, replacement merchandise to be planned before hand Brand Representation · Represent the brand in a professional manner, always upholding the luxury image · Identify and participate in exhibitions, pop-ups, and promotional events to enhance brand visibility Show more Show less