Retail Store Manager

Job Description

Job Title: Store Manager – Peter England (Tier 3-4 Towns) Location: Tier 3/4 Town (specific location as per requirement) Department: Retail Operations Reporting to: Area Business Manager --- Role Summary: The Store Manager will be responsible for the overall operations and performance of a single Peter England store in a Tier 3 or Tier 4 town. This role focuses on delivering exceptional customer experience, achieving sales targets, managing store staff, and ensuring all brand and operational standards are upheld. --- Key Responsibilities : 1. Sales & Profitability Drive store sales to achieve monthly targets (revenue, ASP, UPT, ATV). Focus on improving store KPIs through CRM, conversion, and cross-selling. Implement local strategies to grow Like-to-Like (L2L) sales. 2. Store Operations Ensure adherence to PSOP (Perfect Store Operating Processes). Maintain VM standards, stock hygiene, and planogram compliance. Oversee daily cash handling, billing accuracy, and stock replenishment. 3. Customer Experience Ensure high service standards and prompt issue resolution. Improve Mission Happiness scores by enhancing customer satisfaction. Engage with local customers and build store loyalty. 4. Team Management Lead, train, and motivate store team members. Conduct daily huddles, track individual performance, and manage rosters. Foster a performance-driven and customer-focused culture. 5. Local Catchment & Marketing Understand local customer preferences and buying behavior. Collaborate with the Area Business Manager to execute catchment-level marketing activities. Build partnerships with local entities to drive store visibility. --- Key Skills & Competencies : Strong leadership and communication skills. Retail acumen with a focus on customer experience. Understanding of local market dynamics. Proficiency in POS systems and basic Excel/reporting tools. Self-motivated with the ability to work independently. --- Qualifications & Experience: Graduate in any discipline. 2-4 years of experience in apparel or retail store operations. Experience in managing a single-brand apparel store is preferred. Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Benefits: Flexible schedule Schedule: Day shift Supplemental Pay: Commission pay Ability to commute/relocate: Khair, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Experience: Retail: 2 years (Required) Work Location: In person