Retail Store Manager - Fashion

Roles and Responsibilities

· Deal with all issues that arise from staff or customers (complaints, grievances etc)

· Additional store manager duties as needed.

· Ability to implement customer loyalty and focus on customer retention.

· Analyse the Sales Trends in terms of product, design, colour etc and work with the merchandising and inventory teams to procure the right stocks as per the customer requirement.

· Understand customer feedback properly and ensure improvements as per the feedback.

· Capture Google reviews from customers and try to ensure that the store is always at the best rating.

· Train sales team to assist customers based on the SOPs given by the company and based on the retail standards. Ensure that every customer attended by the sales team is understood well and guided as per their requirement leading to sales.

· Maintain close relationships with regular customers, assist them personally and give them the required attention.

· Organize sales and promotional events at the store based on the marketing campaign calendars.

· Participate in local marketing campaigns and help in monitoring, implementing the same.

· Analyse sales data, customer feedback, and market trends to make informed business decisions and drive continuous.

· Manage inventory levels and replenishment to ensure product availability and minimize stock shrinkage.

· Deal with all issues that arise from staff or customers (complaints, grievances etc).

Desired Candidate Profile

· Proven successful experience as a retail Store Manager

· Powerful leading skills and business orientation

· Customer management skills

· Strong organizational skills

· Good communication and interpersonal skills

Job Types: Full-time, Permanent

Pay: ₹188,029.70 - ₹806,636.45 per year

Benefits:

• Health insurance

Work Location: In person