Retail Store Executive - ROYCE' Chocolate - Luxury Chocolate Brand

Job Description

Position: Store Supervisor Responsibilities: Delivering an excellent customer service experience on a consistent basis Addressing customer concerns in a diplomatic manner, striving for resolution and providing feedback to the Store Manager for the improvement of the process Managing retail operations, including cash, store operations, inventory, and shelf life Generating management reports to track performance and contribute to merchandising plans. Executing store opening and closing protocols efficiently. Leading the store operations in the absence of the Store Manager Managing e-commerce order fulfilment. Including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing. Candidate Qualifications & Skill Requirements: Around 1-5 years in Retail Sales Excellent customer handling and communication Must be well organized and diligently structured in their approach to any engagement. Reporting Manager: Store Manager About us: Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts a marketplace for curated gourmet gifts, Ligne Roset a luxury French contemporary furniture brand and Jacadi Paris - a luxury French children's wear brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.