Retail & CPG: Domain Consultant

Role

Location

Overview

Key Responsibilities:

1. Domain Leadership:

• Drive strategic vision and roadmap for retail technology and solutions aligned with customer and business needs.
• Stay ahead of industry trends (e.g., Omnichannel, eCommerce, POS, Supply Chain, Customer Experience) and guide innovation in solutions.
• Serve as the retail SME across internal teams and customer engagements.

2. Technology & Application Oversight:

• Manage a diverse portfolio of retail applications including ERP, CRM, SCM, WMS, POS, and eCommerce platforms.
• Collaborate with cross-functional technology teams (development, QA, architecture) to ensure solutions meet quality and scalability standards.
• Provide governance across application lifecycle and modernization programs.

3. RFP & Proposal Management:

• Lead and coordinate the end-to-end RFP process for retail technology projects.
• Translate customer requirements into winning proposals, including solutioning, effort estimation, pricing models, and value articulation.
• Work closely with sales, pre-sales, and delivery teams to craft compelling business cases.

4. Customer Engagement & Relationship Management:

• Act as a senior point of contact for global retail customers, ensuring satisfaction and long-term partnership.
• Understand client business models and challenges to proactively offer value-driven solutions.
• Drive account growth through consultative engagement and innovation.

5. Team Leadership & Collaboration:

• Lead a team of domain experts, business analysts, and solution architects.
• Foster a culture of excellence, knowledge sharing, and continuous improvement.
• Provide mentorship and training to build domain competency across the organization.

Qualifications:

• Education: Bachelor’s or master’s degree in business, Information Technology, or related field.
• Experience: 15+ years of experience in the IT industry, with at least 8-10 years in retail domain leadership.
• Proven track record of managing large-scale retail technology programs and RFPs.
• Strong knowledge of retail operations, industry standards, and technology platforms.
• Experience working with global teams and multinational clients.

Skills:

• Deep domain knowledge in areas such as Omnichannel Retail, Digital Commerce, In-Store Technologies, and Customer Experience.
• Strong understanding of application ecosystems including SAP, Oracle Retail, Salesforce, Manhattan, etc.
• Excellent stakeholder management, communication, and presentation skills.
• Strong leadership and strategic thinking capabilities.
• Ability to manage ambiguity and drive clarity in complex engagements.

Preferred Qualifications:

• Certifications in retail technologies (e.g., SAP IS-Retail, Oracle Retail).
• Experience in digital transformation and modernization initiatives.
• Familiarity with Agile and DevOps methodologies.