Restaurant Captain

0 years

2 - 3 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

A restaurant captain is a senior service staff member responsible for supervising dining room operations, ensuring excellent guest satisfaction, and managing a team of servers. Their duties include overseeing table settings and cleanliness, greeting guests and taking orders, coordinating with the kitchen, and resolving customer complaints and issues. Guest and service

  • Greets and assists guests: Welcomes guests warmly, escorts them to tables, and helps with seating.
  • Takes and manages orders: Takes food and beverage orders, places them with the kitchen, and ensures timely service.
  • Handles issues and feedback: Resolves guest concerns and complaints promptly, gathers feedback, and communicates it to management and chefs.
  • Ensures satisfaction: Checks with guests to ensure they are satisfied with their experience and handles any problems tactfully.

Staff and operations

  • Supervises staff: Oversees and guides servers, bussers, and host staff, providing training and motivation.
  • Manages the dining room: Coordinates daily operations, manages reservations, assigns tables, and ensures smooth service flow.
  • Conducts briefings: Leads pre-meal meetings to discuss specials, reservations, and staff assignments.

Quality and maintenance

  • Monitors cleanliness: Ensures the dining area, tables, and service equipment are clean and well-maintained.
  • Ensures safety: Enforces health, safety, and hygiene standards to ensure compliance with regulations.
  • Checks inventory: Ensures side stations are properly stocked with necessary items like cutlery, glasses, and napkins.
  • Manages billing: Handles the payment and billing process.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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