RESTAURANT CAPTAIN

Job Description

Job Summary: The Restaurant Captain acts as a team leader within the restaurant service staff, ensuring that guests receive impeccable service in a well-coordinated, smooth-running environment. The role includes supervising waitstaff, managing guest relations, handling reservations, and ensuring high standards of service, food presentation, and cleanliness are consistently met. Key Responsibilities:Guest Service: Welcome guests warmly, escort them to their tables, and ensure comfort throughout their dining experience. Take food and beverage orders when needed and ensure timely service delivery. Handle guest inquiries, complaints, or special requests with professionalism and prompt resolution. Maintain up-to-date knowledge of the menu, including ingredients, preparation methods, and wine pairings. Team Supervision: Supervise and support waitstaff, ensuring they follow service protocols and grooming standards. Allocate tasks and monitor tables for timely service. Conduct daily briefings to communicate menu changes, special items, or VIP guests. Train new service staff and ensure consistent performance. Operational Duties: Coordinate with kitchen and bar teams for order accuracy and special instructions. Oversee table settings, cleanliness, and dining area readiness before and during service. Manage reservations and seating plans, ensuring smooth table turnover. Prepare shift reports and provide feedback to the restaurant manager. Skills & Qualifications: 2–4 years of experience in a similar role in a fine dining or luxury hospitality environment. Strong leadership, communication, and interpersonal skills. In-depth knowledge of food and beverage service standards. Professional appearance and demeanor. Ability to multitask and work under pressure. Familiarity with POS and reservation systems (e.g., Toast, OpenTable). Work Environment: Fast-paced restaurant or hotel setting. Must be flexible with work hours, including weekends and holidays. Standing and walking for extended periods. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person