Reservations Ticketing Agent - IATA

Company Description

Grand Royal Tours is Tamil Nadu's premier international tour operator with over 21 years of experience crafting exceptional travel experiences across 100+ countries. Founded by S. Saravanan, who has visited 83 countries, the company specializes in all-inclusive international packages with Tamil & Regional - speaking tour managers, making global exploration accessible to South Indian travelers. Our 90+ dedicated professionals handle visa processing, custom itineraries, group departures, corporate travel, and MICE arrangements. Grand Royal Tours is known for its expert destination knowledge, all-inclusive packages with no hidden costs, and 24/7 customer support.

Role Description

This is a full-time, on-site role for a Reservations Ticketing Agent - IATA located in Salem. The Reservations Ticketing Agent will be responsible for handling day-to-day reservation tasks, customer service, and travel & tourism-related inquiries. They will communicate with clients to provide exceptional service, handle bookings, process payments, and coordinate travel plans efficiently. The role involves direct interaction with customers to ensure satisfaction and address any queries or concerns.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Reservations and Travel & Tourism
• Proficiency in Ticketing and handling customer inquiries
• Knowledge of IATA regulations and ticketing systems
• Ability to work efficiently in a fast-paced environment and manage multiple tasks
• Proven problem-solving skills and attention to detail
• Experience in a similar role within the travel industry is a plus
• Bachelor's degree in Travel & Tourism, Hospitality, or a related field