Reservation Sales Associate - Luxury Hotel Process

Job Description

ABOUT PRAXIS SERVICES Join the Leader and Domain Expert in Customer Service South Asia Praxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of affiliations such as Relais & Chateaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), Preferred Hotels etc. Job Description: - A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests. - Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers. - Describing different facilities and services depending on the needs of the callers and their interests. - Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival. - Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements. - Lending patient ear for guest grievances and taking prompt actions for redress. - Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities. - Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty. Skills Required: - A natural tendency to help people, a willingness to learn and improve, and diplomacy. - Ability to communicate effectively in English language for both written and spoken purposes. - Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers. - Computer skills, organizational abilities and multitasking capabilities. - Basic cognitive and analytical skills. - General awareness is a desirable attribute. - Willingness to work in a 24x7 environment and rotational week offs - Proficient in MS Office (Word, Excel, Outlook, PowerPoint) Education: - Graduation in any stream, Hotel Management preferably. Salary & related perquisites: - Best as per industry standards Transport- Air conditioned cabs for staff members from residence to office and back. Work Hours: Shift timings for 24 X7 operations - 0800 A.M. 05:00 P.M. - 11:00 A.M. 08:00 P.M. - 02:00 P.M. 11:00 P.M. - 11:00 P.M. 08:00 A.M. (For Male members only) Location: Vatika Business Centre - Vatika Business Park, First Floor, Block Two, Sector 49, Sohna Road, Gurgaon- 122018