Reservation Executive

Job Description

Job Title: Reservations Executive Location: Baywatch Resort, Goa Department: Reservations Reports to: Reservations Manager Job Summary: As a Reservations Executive at Baywatch Resort, you will be responsible for handling guest reservations, ensuring smooth communication between departments, and providing outstanding customer service. You will work to ensure that all reservation requests, cancellations, and inquiries are handled efficiently, with a focus on maximizing occupancy and delivering exceptional guest experiences. Key Responsibilities: Reservation Management: Handle and process incoming reservation requests via phone, email, and online booking channels (e.g., website, OTAs). Accurately enter guest information, booking dates, preferences, and special requests into the reservation system. Provide confirmation of reservations and any necessary follow-up communication with guests. Customer Service Excellence: Respond to guest inquiries regarding availability, pricing, and hotel services in a friendly and professional manner. Offer personalized service, assisting with special requests and ensuring guest satisfaction. Resolve issues or concerns raised by guests regarding reservations promptly and effectively. Coordination with Other Departments: Collaborate closely with the Front Desk, Housekeeping, and Sales departments to ensure smooth guest arrivals, stays, and departures. Ensure that room availability and reservation details are accurately communicated to the relevant departments. Handle overbookings and assist in re-accommodation when required. Upselling and Promotions: Upsell additional services, upgrades, packages, and activities to guests to enhance their stay and increase revenue for the resort. Promote resort amenities, dining options, and seasonal offers. Reservation Policies & Procedures: Ensure compliance with the resort’s reservation policies, including cancellation terms, deposit requirements, and no-show policies. Assist with implementing and updating pricing strategies and seasonal offers to maximize revenue. Administrative & Reporting Duties: Maintain accurate records of reservations, cancellations, no-shows, and waitlists. Generate and maintain reports for daily reservations, occupancy rates, and forecasting. Assist with data entry and administrative tasks as required by the Reservations Manager. Guest Follow-ups: Proactively follow up with guests regarding pending reservations, confirmations, or cancellations. Handle pre-arrival and post-departure communication to ensure guest satisfaction and gather feedback. Qualifications: Education: High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus. Experience: Minimum 1-2 years of experience in reservations or customer service within the hospitality industry, ideally in a resort setting. Familiarity with reservation systems (e.g., Opera, Fidelio) and online booking platforms (e.g., Booking.com, Expedia). Skills: Exceptional communication and interpersonal skills, with a focus on customer service. Attention to detail and ability to maintain accurate records. Ability to work under pressure in a fast-paced environment. Strong multitasking abilities and time management skills. Knowledge of hotel booking systems and property management software. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Language Requirements: Proficiency in [languages spoken at the resort, e.g., English, Spanish, etc.]. Other: A positive and proactive attitude with the ability to resolve guest issues calmly and professionally. Willingness to work flexible hours, including weekends, holidays, and evening shifts. Working Conditions: Full-time position. Availability to work shifts, weekends, and holidays as required. Employee benefits such as discounts on resort services, meals, and accommodation A collaborative, team-oriented work environment. How to Apply: Interested candidates are invited to submit their resume to hrrecruiter1@gmail.com Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Paid sick time Paid time off Provident Fund Schedule: Day shift Rotational shift Work Location: In person