Job Description

Greetings from COEQUAL Group Of Companies!!! COEQUAL Group offers its services through top Consultants & Professionals. Our expert team helps our Clients and Business Owners to deliver quality service to their customers. COEQUAL Group is into various business under the following:- COEQUAL SERVICES COEQUAL WELFARE FOUNDATION COEQUAL INFOTECH PVT LTD COEQUAL NIDHI LIMITED We are looking for dynamic and energetic professionals for our COEQUAL Group. Job Title: Process Executive - Water Treatment Project. Job Summary: We are seeking a customer-focused and technically sound Process Executive to join our Water Treatment Project team. The successful candidate will provide exceptional support to our customers, ensuring their water treatment needs are met, and issues are resolved promptly. Key Responsibilities: 1. Customer Inquiry Handling: Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information about our water treatment solutions. 2. Issue Resolution: Troubleshoot and resolve customer complaints, concerns, or issues related to water treatment systems, products, or services. 3. Product/Service Knowledge: Develop and maintain in-depth knowledge of our water treatment products, services, and solutions to effectively support customers. 4. Site Visits: Conduct site visits to investigate customer issues, provide training, or demonstrate products. 5. Documentation: Maintain accurate records of customer interactions, issues, and resolutions. 6. Collaboration: Work closely with internal teams (Sales, Technical, and Operations) to ensure customer needs are met. 7. Feedback and Improvement: Provide feedback to improve our products, services, and customer support processes. Requirements: - Bachelor's degree in a relevant field (e.g., Environmental Science, Chemistry, or Engineering) - Both Freshers and experienced candidates can apply - Excellent communication, interpersonal, and problem-solving skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Basic knowledge of water treatment principles and technologies - Languages preferred (English, Kannada and other regional languages)