Job Description

Skills: Minimum work experience of 3-6 years in Integration Support, Engineering maintenance/sustenance Support of production systems. Work experience on Rest APIs using JSON or SOAP UI/Postman tools is a must. Strong and hands-on experience in troubleshooting basic technical issues and providing step-by-step technical help in web and mobile applications. Knowledge of any programming language (Python, PHP, Java), platforms (Web, Android, iOS). Researching, diagnosing, troubleshooting, and identifying solutions to resolve the merchant integration Issue. Having Work Experience in the payments module will be an added advantage. Strong communication and problem-solving skills are required. Strongly focused on execution, proactive, Quick Learner. Familiarity with remote desktop applications(Ex: AnyDesk). Experience in Managing a team, reporting and managing stakeholders would be an added advantage. Role and Responsibilities : Managing merchant accounts during the integration phase before go-live. Work with the product and tech team and understand different product flows. Understanding merchant payment flow, and requirements and suggesting the solution to them. Taking ownership of customer issues reported and seeing problems through to resolution. Attending meetings/con calls with the merchant's tech/business team. Preparing internal docs and highlighting redundant issues.