Remote Service Engineer

Job Description

Description: Remote Service Engineer,Windows Servers operating systems administration MS Active Directory, DNS and Identity management Design/deploy/Manage endpoint security solutions (Cloud/On-prem) McAfee / TrendMicro / CrowdStrike / Sophos Design/deploy/Manage DPI firewalls FortiNet / Sophos / SonicWall / Cisco / PaloAlto Strong TCP/IP concepts Switching / Routing / NAT / Packetfilter Strong Layer2/Layer3 troubleshooting capabilities Virtualization and Private cloud Basics VMWare/HyperV Public cloud security basics AWS/Azure/Google IDS/IPS/Application firewall monitoring, rules customization, fine tuning SIEM Splunk/AlienVault/Cisco,Moving SOW resource to contingent worker (to FTE) Tayab M for a extension of 6 months Why is the role critical? Security Analyst, Critical role in keeping the AV compliance above 98% across the install base. Why is it critical now/ cannot be delayed? Business Continuity: Risk of losing top talent if we dont provide them with this opportunity now that they have completed their tenure. These employees have demonstrated exceptional performance, and failure to retain them could result in not only operational disruptions but also the loss of valuable expertise and institutional knowledge. Offering them permanent roles not only ensures continuity in service delivery but also fosters employee retention, morale, and organizational stability. What is the impact if we do not approve? Operational Disruption: Loss of talent, potentially leading to operational disruptions, decreased efficiency, and lowered customer satisfaction. Is this position covered in AOP 2025? Yes, this was planned & Covered in AOP for head-count (staying flat) Which AOP initiative is the requisition part of? Managed Service Improvement Level of Experience India c. 4 - 6 Years Job Profile Name Remote Service Engineer 45