Job Description

Greetings!! We are hiring for the role of Team Leader - Customer service (Chat/ E-mail process) Roles and Responsibilities Manage operations team to achieve targets, including CSAT, SLA management, shrinkage, attrition, and coaching. Ensure effective communication among team members through regular meetings and feedback sessions. Monitor chat/E-mail process performance and implement improvements to enhance customer satisfaction. Develop strategies to reduce churn rates by identifying areas of improvement. Collaborate with other departments to resolve issues related to billing, sales, or technical support. Eligibility Criteria Excellent English communication skills. Minimum 2 years of experience as a Team Leader on paper is mandatory. Must have experience of handling a team of Customer Service Chat/E-mail process. Undergraduates can apply. Candidates working as SME or Sr. Executive are not eligible. Candidate must be from BPO background. Candidates must be from customer Service background not from Sales background. Telecom domain will be an added advantage Permanent Work from Home Salary - upto 5 LPA (Hike on last drawn) Kindly go through the requirement carefully. Share your resume on asawri.patil@ril.com