Reliability Engineer II

Mastercard

4 - 7 years

13 - 18 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

business analysis itsm tools service management process improvement it service management banking process engineering automation operations itsm design process automation communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title and Summary

Reliability Engineer II

Overview

The IT Service Management team is looking for a Business Analyst (for the Process Engineering Group) who can help us solve problems and lead Mastercard in ITSM process automation and best practices
Are you focused on analysis and design of workflows and ITSM processes within an organization?
Are you comfortable with integrating a new ITSM tool into an existing business environment
Do you have a low tolerance for manual work and look to automate everything you can?

Service Operations (ITSM) Mission

The Service Operations group is leading the ITSM transformation at Mastercard. The ITSM Process Re-engineering group will need to improve and manage the ITSM processes. The team is also required to govern and manage the process policies and performance. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across geographies in a multi stakeholder and multi-vendor environment is essential.

Qualification

A Bachelors degree, preferably in IT, Management or related field. Masters degree a plus.
Proven functional knowledge of an ITMS tool is preferred.
Proven ability to develop task plans, manage time effectively across multiple simultaneous project activities, and meet target deadlines
Excellent communication skills (written and verbal), including presentation skills as well as the ability to clearly articulate process improvement solutions.
A collaborative mindset with the ability to work in team environment, but also self-motivated to produce results with minimal direction
Ability to form working relationships with groups of people from varied backgrounds, experience, and education levels
Experience supporting executive level engagements, i.e., boards, committees and/or working groups.
Ability to coordinate/communicate with engineers, technicians, and management to produce high-quality documentation
Experience
Professional experience working in a Business Analyst role for the process design and managing implementation of ITSM tools across the organization.
Experience evaluating ITSM requirements and working with subject matter experts.
Experience in the financial /banking or payment industry is preferred.

Responsibilities

Responsible for maintaining the Process Architecture and managing improvements to IT Service Management processes with special focus on incident and problem management.
Analyzes workflows and processes to identify process inefficiencies and areas for improvement and provide recommendations.
Coordinates ITSM process improvement and modernization efforts to methodologies and principles, including associated processes, tools, organization structure(s) and organizational culture
Creates process change by integrating new processes to improve existing ones and communicating these changes to impacted stakeholders. Aligns to the incident reduction goal of the organization.
Plans and implements approved ITSM process improvements and develops metrics and methods to measure performance of the processes for operational efficiency and cost effectiveness
Maintain and improve a consistent communication methodology of the ITSM process through various methods through the organization.

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