Relationship Officer - Vibgyor Group of Schools

Job Description

Role & responsibilities Primary responsibilities: Parent Relationship Management: Ensure all parents are aptly welcomed and comfortably seated. Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc. Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight Adroitly track all parents queries via organizational query traction mechanism like CRM etc. Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution. Efficiently guide the parents on school systems and processes and ensure that the repository of updated information is always available. Ensure an ambient and parent-friendly environment in the front office area with assistance from the admin department. Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc. Sales and Marketing: Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities. It should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.