Relationship Officer

Job Description

As a Relationship Officer, you will be the primary link between the organization and rural women customers. Your role will focus on building trust, understanding financial needs, and offering suitable microloan products. Success in this role looks like meeting loan disbursement targets, maintaining excellent customer relationship, and contributing to financial inclusion in underserved communities. This position is essential to achieving Muthoot Microfin's mission of empowering women through accessible financial services. Responsibilities Build long-term relationships with clients, ensuring high satisfaction and trust. Maintain accurate and timely records of client interactions and documentation. Promote loan products clearly and responsibly to ensure customer understanding. Conduct regular field visits to meet existing and potential customers. Qualifications Minimum qualification: 12th pass or equivalent. Strong communication and interpersonal skills. Ability to travel within assigned rural areas. Comfortable using smartphones for data entry and customer tracking. Passion for community service and financial inclusion. Show more Show less