Relationship Officer

Company Description

Fusion Finance Ltd. is dedicated to financial empowerment and fostering meaningful progress. With a focus on underserved clients in rural and semi-urban India, Fusion delivers inclusive financial services to build a literate and self-reliant ecosystem. Offering products like microfinance and MSME loans, the company ensures timely and responsive solutions to real-life needs, enabling customers to achieve independence and dignity. Fusion stands as a movement for change, powered by trust and impact, and committed to creating a better future.

Role Description

This is a full-time, on-site role for a Relationship Officer, located in Daltonganj. The Relationship Officer will focus on managing and developing client relationships, ensuring exceptional customer service, and addressing customer needs. Responsibilities include identifying sales opportunities, offering suitable finance-related solutions, and enhancing client satisfaction. The role calls for proactive collaboration with internal teams and consistent performance to drive business growth.

Qualifications

• Proficiency in Business Relationship Management and Finance
• Strong communication and interpersonal skills
• Experience in Customer Service and Sales
• Ability to build trust and effectively resolve client concerns
• Adaptability to work in an on-site environment with diverse customers
• Bachelor’s degree in Finance, Business, or a related field is preferred
• Prior experience in financial services or a client-facing role is an advantage