Job Description

Role & responsibilities: Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster Ensure collection of accounts receivable/outstanding amount from portfolio clients Resolve issues arising between property owners, customers & internal stakeholders Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business Preferred candidate profile: 2 to 7 years of experience of experience in operations handling, key accounts handling Experience in the hospitality and/or travel industry would be an added advantage Good negotiation skills and analytical ability