Relationship Manager

Muthoot Housing Finance Company Limited

1 - 6 years

0 Lacs

ghaziabad noida

Posted:-1 days ago| Platform: Shine logo

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Skills Required

housing finance sales loan home

Work Mode

On-site

Job Type

Full Time

Job Description

A Relationship Officer RO) / Manager (RM) in a housing finance company is a sales and client-facing role responsible for acquiring new customers, managing existing client relationships, and guiding clients through the entire home loan process, from application to disbursement. Key Responsibilities

Business Development & Sales:
Generate leads and acquire new customers for home loans and related mortgage products (e.g., Loan Against Property). This involves field-based activities, marketing initiatives, and leveraging an existing network.
Client Relationship Management:
Build and maintain long-term, trusting relationships with clients. This includes understanding their financial needs, providing personalized advice, and serving as a single point of contact for all inquiries and escalations.
Loan Processing & Documentation:
Guide clients through the home loan application process, ensuring all necessary documentation (KYC, financial, property-related) is accurate, complete, and compliant with company and regulatory guidelines.
Coordination and Liaison:
Work closely with internal departments, including Credit, Legal, Technical, Operations, and Risk Control Units (RCU), to ensure smooth processing, timely approvals, and efficient loan disbursals.
Market Intelligence:
Stay informed about market trends, competitor products, and regulatory changes to provide informed recommendations and adapt sales strategies.

Required Qualifications and Skills

Experience:
Prior experience (usually 1-3 years) in sales, customer service, or the financial services industry, specifically in home loans or mortgage sales, is highly advantageous.
Skills:
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Customer-centric approach and a results-oriented mindset.
- Knowledge of local markets and proficiency in the regional language is often required.
- Ability to use CRM software and basic MS Office tools.
- Self-motivated and capable of working both independently and as part of a team

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